Return and exchange
Overview
This Refund & Return Policy applies to all purchases made from PIXSEL CA INC. through pixsel.ca.
Return Eligibility
Products may be returned within 30 days from the date of delivery if they meet all of the following conditions:
unused
uninstalled
in original packaging
in resalable condition
Returns that do not meet these conditions may be refused.
Non-Returnable Items
The following items are not eligible for return:
products that have been installed or applied
opened adhesive products
custom-cut or made-to-order products
products damaged due to improper installation or handling
Exchanges
Exchanges may be accepted for eligible products within the return period, subject to product availability.
Customers are responsible for ensuring correct product selection before purchase.
Damaged or Defective Products
If a product arrives damaged or defective:
the issue must be reported within 48 hours of delivery
supporting photos may be required
claims will be reviewed and may result in replacement or refund
Return Process
To initiate a return or exchange, contact:
Include:
order number
name used for purchase
reason for return
photos (if applicable)
Return instructions will be provided after review.
Return Shipping
Unless the return is due to a defective or incorrect item:
return shipping costs are the responsibility of the customer
original shipping costs are non-refundable
Refunds
Once the returned product is received and inspected:
refunds will be issued to the original payment method
processing time is typically 5–10 business days
PIXSEL CA INC. reserves the right to refuse refunds for items that do not meet return conditions.
Incorrect Orders
If an incorrect product was sent by PIXSEL CA INC.:
the issue must be reported within 48 hours
a replacement or full refund will be provided at no cost to the customer
Refused or Undeliverable Packages
If a package is refused or returned due to delivery issues:
original shipping costs may be deducted from the refund
additional shipping charges may apply for reshipment
Final Notes
Nothing in this policy limits rights provided under applicable consumer protection laws.
Politique de retour et de remboursement
Dernière mise à jour : 1 janvier 2026
Aperçu
La présente politique s’applique à toutes les commandes effectuées auprès de PIXSEL CA INC. via pixsel.ca.
Conditions de retour
Les produits peuvent être retournés dans un délai de 30 jours suivant la livraison, à condition de respecter les critères suivants :
non utilisés
non installés
dans leur emballage d’origine
en état revendable
Les retours ne respectant pas ces conditions peuvent être refusés.
Produits non admissibles
Les produits suivants ne peuvent pas être retournés :
produits installés ou appliqués
produits adhésifs ouverts
produits personnalisés ou découpés sur mesure
produits endommagés en raison d’une mauvaise installation ou manipulation