Shipping and Delivery
Overview
This Shipping & Delivery Policy applies to all orders placed with PIXSEL CA INC. through pixsel.ca.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may be extended during peak periods, holidays, or due to high order volume.
Orders are not processed or shipped on weekends or public holidays.
Shipping Locations
PIXSEL CA INC. currently ships to:
Canada
United States (where available)
Shipping availability may change without notice.
Shipping Methods
Orders are shipped using third-party carriers, which may include:
Canada Post
UPS
Purolator
other regional carriers
The carrier is selected based on destination, shipping method, and operational requirements.
Delivery Times
Estimated delivery times:
Canada: 2–7 business days
United States: 5–10 business days
Delivery times are estimates only and are not guaranteed.
Delays may occur due to:
carrier operations
weather conditions
customs processing (for international shipments)
high seasonal demand
Shipping Costs
Shipping costs are calculated at checkout based on:
delivery location
order size and weight
selected shipping method
All applicable shipping charges are displayed before order confirmation.
Risk of Loss
Risk of loss and responsibility for products transfer to the customer upon confirmed delivery by the shipping carrier.
Delivery confirmation, including tracking status, is considered proof of delivery.
Lost or Stolen Packages
PIXSEL CA INC. is not responsible for packages that are:
lost after confirmed delivery
stolen after delivery
delivered to an incorrect address provided by the customer
Customers are responsible for ensuring that the shipping address is accurate and secure.
Damaged in Transit
If a product arrives damaged:
the issue must be reported within 48 hours of delivery
supporting photos may be required
claims will be handled in accordance with the Refund & Return Policy
Incorrect or Incomplete Address
PIXSEL CA INC. is not responsible for delivery issues caused by incorrect or incomplete addresses.
If a package is returned due to an address error:
additional shipping fees may apply for reshipment
Undeliverable Packages
If a package is returned to us due to failed delivery attempts:
reshipping may require additional charges
refunds, if applicable, may be reduced by shipping costs incurred
Order Tracking
Tracking information will be provided once the order has been shipped.
Customers are responsible for monitoring delivery status using the provided tracking number.
Delays and Service Interruptions
PIXSEL CA INC. is not responsible for delays caused by:
shipping carriers
customs authorities
events beyond our control
Contact
For shipping-related inquiries:
PIXSEL CA INC.
Email: support@pixsel.ca